Craving your favourite meal? Order food online from restaurants in the Philippines with foodpanda’s food delivery app. Browse from a wide selection of local favourites, food shops, international cuisines, snacks, drinks, and everyday meals in one place on our food delivery platform. Enjoy fast food delivery in the Philippines as you explore menus, choose your meal, and place your Order in a few taps! Flexible payment methods, online (with cards) and cash on delivery, make meal delivery a hassle-free experience. Track your order in real time and indulge in the tastiest meal from your favourite dining spots, no matter where you are.
How do I contact foodpanda customer service in the Philippines?
You can email us at support@foodpanda.ph or use the in-app chat. You can also initiate a chat for your Order by going to “Help Centre” > Get Help with My Orders.
How do I cancel an order on foodpanda?
Reach out to us immediately via the in-app chat support after you’ve placed the Order. You can cancel your Order, provided that the Vendor has not accepted it.
Can I cancel my foodpanda order after it has been confirmed?
Yes, you can cancel your Order after the Vendor has confirmed it. However, in such cases, refunds are generally not available under our standard policy.
Will I get a refund if my food order is cancelled?
If you cancel your Order from restaurants before the Vendor accepts it, you may be entitled to a refund. Once the Vendor has accepted your Order, cancellations will generally not qualify for a refund under our standard policy. If your Order cannot be completed because of an issue with the Vendor or us, you may qualify for a refund as provided under our refund policy and applicable law.
How long does a foodpanda refund take?
It can take up to 45 days to process the refund to your original payment method, including credit and debit cards.
What should I do if my food order is delayed?
Check your Order status in “My Orders” for the latest delivery updates. If your Order is significantly delayed or you need help with the food delivery service, contact us through the in-app Help Centre for assistance.
How can I track my foodpanda order in real time?
You can check the estimated remaining restaurant delivery time for your Order under “My Orders” on the Platforms.
What should I do if I receive the wrong or missing items?
If you notice any issues with your Order upon meal delivery, such as receiving the wrong items or missing items, please contact customer support immediately via email or in-app chat support.
Why was my Order cancelled automatically?
Your online food delivery Order might have been cancelled if the delivery cannot be completed because there was no one to receive it, you were not reachable, the location for online food delivery service was inaccessible, there was no safe place to leave the Order, or you didn’t meet the legal age requirements (for alcohol).
What payment methods can I use on foodpanda?
You can pay for your Order using the payment methods available at checkout, including credit cards, debit cards, digital wallets, Pandapay, and bank accounts, where supported. Make sure you have sufficient funds in your selected payment method to complete the payment.
How to log in to foodpanda using a phone number?
Enter the mobile phone number linked to your foodpanda account and follow the prompts to log in. You may be asked to verify your identity using a One-Time PIN (OTP) sent by SMS, Viber, WhatsApp, or another supported messaging service by the food delivery platform.
What should I do if my foodpanda payment fails or I’m charged twice?
If your payment fails or is declined, please use another available payment method to pay for your Order. If no alternative payment method can be processed, the Order may be cancelled due to non-payment. If you are charged twice for the same Order, please contact foodpanda through the Help Centre.
Why isn't my foodpanda voucher or promo code working?
Your promo code or voucher may not work if it has expired, reached its redemption limit, or is subject to specific usage restrictions. Vouchers may not be combined with other promotions, discounts, or vouchers. Check the voucher terms and conditions to confirm that your Order meets the requirements.
Can I change my delivery address after placing an order?
No. Once an order has been placed, you cannot change the delivery address directly in the app. If you need to update the address, contact the rider or Customer Support immediately through the in-app Help Center. They can check whether the order can be manually redirected or cancelled.
Does foodpanda offer 24/7 food delivery?
Yes. We offer round-the-clock delivery in select areas through 24/7 partner kitchens, such as 24/7 Eats, as well as our 24/7 pandamart grocery service. However, restaurant availability varies by location and depends on each store’s operating hours.
How much is the foodpanda delivery fee?
Delivery fees typically start at around ₱39–₱89 for Standard or Saver options. However, fees may vary depending on factors such as the distance from the restaurant, weather and traffic conditions, and your order size. The applicable delivery fee will be shown at checkout.
How do I subscribe to or cancel PandaPro?
To subscribe, update your app to the latest version, go to your Profile, and select “Become a pro”. Review the available benefits, tap “Subscribe now”, add your preferred payment method, and complete your subscription. To cancel, go to your account, select Subscription, and tap I would like to unsubscribe. Once cancelled, you can continue to enjoy your subscription benefits until the end of your current subscription period.
Can I order food online for someone else?
Yes, you can order food online using foodpanda for someone else by changing the delivery address and recipient details to match theirs at checkout.
Yes, foodpanda offers free delivery in Manila for qualifying orders. See participating restaurants near you.
The most popular orders in Manila right now are Filipino, Fast food, and Asian. Top dishes include Fried Chicken, Burger, and Milk tea. See what's trending in Manila.
There are plenty of great deals and discounts available for food delivery in Manila. Check the app regularly to discover the latest offers, special combos, and savings on your next meal.
Yes. foodpanda lets you schedule orders up to 7 days in advance in Manila. At checkout, select your preferred delivery date and time to plan meals ahead.
Yes, many restaurants in Manila offer pick-up on foodpanda. Select "Pick-Up" when placing your order and collect at your own time. No delivery fee applies. See restaurants with pick-up in Manila
foodpanda delivers in Manila from 7 days a week. There are plenty of restaurants that are open past midnight for late-night orders. Hours vary by restaurant, check each listing for exact times.
