PANDAPRO FAQ
What is pandapro?
pandapro is a subscription program that allows you to receive exclusive deals and benefits on food delivery, groceries, pickup, dine-in and more.What are my pandapro benefits?
You will receive three types of benefits as part of your subscription plan.
- Free Delivery- Unlimited free delivery benefits provide you free deliveries (capped at ₱59) with a minimum order of ₱350 for restaurants and ₱999 for Shops and pandamart, which are automatically applied at checkout once conditions are met.
- Pick-up Discounts - Discount benefits provide you unlimited extra 5% off your Pick-up orders (with no minimum purchase amount), which is automatically applied at checkout once conditions are met. Discount benefits cannot be combined with existing discounts on the foodpanda platform, unless stated otherwise.
We reserve the right to change the subscription benefits on pandapro at any time. Any benefit changes to your pandapro subscription will be communicated to you with reasonable notice in advance through posting on our App, e-mail or any other way of communication we deem appropriate, whereby benefit changes will take effect after four weeks from date of notification, if not communicated otherwise.
How do my benefits apply to my App orders?
The application of benefits shall be as follows for orders made via the App:Free delivery:
- Unlimited free delivery (capped at ₱59) is applicable on all restaurants, shops, and pandamart.
- Delivery fees will be automatically reduced on the checkout once conditions are met.
- Your free delivery will be refunded in case there is an order cancellation.
Discounts:
- Discounts will be auto-applied on the menu and checkout. No coupon code required.
Vouchers:
- Vouchers provide you a fixed number of deductions from the total merchandise value.
- Limited number of vouchers will be issued on every billing cycle per the plan stated.
- The voucher should be selected before you place the order. Click on "Do you have a voucher" on the checkout page to apply a voucher on the given order.
- Voucher will be refunded in case there is an order cancellation.
- You can check the current and past vouchers issued from "My vouchers" under your profile.
How do I use my pandapro benefits?
Upon subscription, all your benefits will be automatically applied for you at checkout, hassle-free! You can also check your remaining benefits at any time. Simply go to your account and click "Subscription".
When am I eligible to use my pandapro benefits?
You will be eligible to utilize your pandapro benefits once your order meets the minimum order amount specified in your plan.
How and when can I cancel my pandapro plan?
You can cancel your subscription anytime, and the cancellation will be effective on the day following the end of your subscription period. To cancel your subscription, go to your account under “Subscription” and tap on “I would like to unsubscribe”. Once you cancel your subscription, you will continue to be able to use your benefits until the end of your subscription period.
When will I be billed?
We will bill you for the entire plan value as soon as you choose a plan and provide us with your payment information. Your plan will automatically renew at the end of the subscription period, unless cancelled.
Can I get a refund after I sign up?
We will not make any refunds or prorated reimbursements for subscriptions cancelled prior to the end of your current subscription period.
Can I still use other promo codes on top of my plan benefits?
Yes! You can use other vouchers or promo codes in addition to your pandapro free delivery (capped at ₱59) and Pick-Up discount benefits, as long as you are eligible per the minimum order amount stated in your plan.
On which platform can I use pandapro?
You can use your foodpanda mobile app to subscribe, and you can use your benefits through the foodpanda mobile app and website.
How can I sign up to pandapro?
pandapro is now available for all! To sign up, just update your app, go to your ‘Profile’ and look for ‘Become a pro’. Check out all the awesome perks and click ‘Subscribe now’. Add your chosen payment method details and you’re in!