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Grow Your Restaurant with foodpanda – Join Thousands of Successful F&B Partners

How can foodpanda bring new business opportunities?

Connect With New Customers
Adding your business to the platform means access to thousands of new customers in different neighbourhoods.
Unlock Revenue
Let customers enjoy your business from anywhere, and capture the interest of new ones who haven’t tried it yet.
Marketing Tools & Promotional Support
Participate in foodpanda's promotions and campaigns to attract new customers and drive sales.
Operational Efficiency
Focus on what you do best through hassle free operations and foodpanda's easy-to-use platform, making it simple for customers to order from you.

Restaurant Portal – Your One-Stop Platform to manage and grow your delivery business

Your Restaurant Portal is more than just a tool — it’s a strategic marketing and profit engine. Packed with detailed features that address real F&B challenges, it helps you drive restaurant revenue, optimise F&B profit, and manage restaurant marketing—all from one dashboard.

Welcome to the Restaurant Portal—your all-in-one platform to manage orders, optimise performance, drive sales, and boost visibility on foodpanda. Whether you’re a first-time partner or an experienced vendor, Restaurant Portal gives you real-time control, detailed insights, and powerful marketing tools—no extra apps, no added fees.

Overview Dashboard

Stay on top of your business with a single view.

  • See your daily orders, sales, and performance metrics across all your outlets
  • Toggle between live status and historical trends
  • Compare week-on-week data to identify growth areas and slow periods
  • Monitor cancelled orders, offline alerts, or one-star reviews in real time
  • Receive system alerts and messages instantly via the notification panel

Live Orders: Real-Time Fulfilment Management

Gain full visibility into every order—from kitchen to doorstep.

  • View all incoming, completed, or cancelled orders
  • Filter by outlet, date range, order status, or ID
  • Track preparation time, delivery status, and cancellation reasons
  • Export up to 20,000 order records in Excel/CSV

Sales, Operations & Customer Reports

Make smarter decisions backed by data.

  • Sales Reports: Analyse revenue, order volume, peak hours, and top-selling items
  • Operations Reports: Track rejection rate, offline time, prep time, and delivery delays
  • Customer Reports: See your new vs. returning customers, conversion funnel, and loyalty trends
  • Compare week-over-week data, download reports in multiple formats

Invoices & Payment Advice

Full transparency on your earnings.

  • Download invoices that break down fees, commissions, and net payouts
  • Access payment advice to reconcile records and confirm transfers
  • Export records for accounting purposes

Opening Hours Management

Make sure customers can find you—only when you’re ready.

  • Set regular and special hours (e.g., holidays, renovations)
  • Schedule multiple shifts per day
  • Automatically sync hours with platform visibility to avoid rejections

Keep your menu attractive, accurate, and high-converting. Add/edit ite- ms, photos, prices, and descriptions

  • Mark items unavailable today or indefinitely
  • Organise your menu by categories, choice groups, and combo sets
  • Use the Menu Strength Tool to track photo and description coverage
  • Copy menus across multiple outlets and track submission approvals
  • Receive photo guidelines and rejection reasons for faster revisions

User Management: Delegate with Control

Assign different access levels to your team.

  • Roles include menu editor, finance viewer, order handler, etc.
  • Prevent errors by limiting sensitive actions (e.g., pricing, promotions)

Ratings & Reviews

Boost reputation and win repeat customers.

  • View and respond to customer feedback
  • Learn what drives good ratings and what to improve
  • Increase your average score to appear higher in listings
  • Track review status, edit replies, and meet moderation guidelines

Top Restaurant Programme

Get rewarded for outstanding performance.

  • Earn a badge for meeting criteria: low cancellation/delay/offline rates and high ratings
  • Get priority placement and better visibility on the app
  • Track your performance and tips for improvement in the Portal

Marketing Tools to Grow Orders & Visibility

Increase your restaurant’s visibility on the app
Display Ads and CPC campaigns boost your restaurant’s visibility by placing it in high-traffic areas. CPC ranking ensures top placement when users search for food, while the Auto-Bid function optimises bids to reach high-conversion audiences.
Boost your sales conversion rate
CPC and targeted deals focus on driving menu views and converting high-intent users, with payment only for actual clicks. These tools help reach users most likely to order, while stronger discounts further boost conversions.
Strengthen your brand awareness
Awareness tools provide recurring exposure through consistent placement in promos and carousels. Pro campaigns target loyal subscribers, while monthly themes keep your brand fresh, building familiarity and top-of-mind recalls.

Frequently Asked Questions (FAQs)

Boosting restaurant sales requires multiple strategies. Here are some key ones:

Optimise your menu: Offer a diverse selection of dishes that cater to different tastes and dietary needs. Use high-quality ingredients and present your dishes attractively. Consider seasonal specials and promotions to keep your menu fresh and exciting.

Enhance customer experience: Provide excellent service, create a welcoming atmosphere, and ensure customer satisfaction. Encourage feedback and address any concerns promptly.

Leverage online platforms: Partner with food delivery services like foodpanda to expand your reach and attract new customers. Optimise your online menu with enticing descriptions and high-quality photos.

Implement marketing strategies: Utilise social media, email marketing, and local advertising to promote your restaurant and special offers. Consider loyalty programs to reward repeat customers. Manage costs effectively: Monitor your expenses closely and identify areas where you can reduce costs without compromising quality. Negotiate with suppliers for better deals and minimise waste.

Upselling is a great way to increase average order value. Here are some effective techniques:

Offer combo deals: Create attractive combo meals or set meals that offer a discount compared to ordering items separately.

Suggestive selling: Train your staff to recommend complementary dishes, drinks, or appetizers. For example, suggest a specific beverage with a particular dish or offer a side of fries with a burger. Highlight premium options: Draw attention to your higher-priced items by describing them in detail and emphasising their unique qualities.

Use visual cues: Place strategically positioned posters or menu boards showcasing your most profitable items.

Train your staff: Equip your team with the knowledge and skills to upsell effectively without being pushy.

Effective restaurant promotion involves a mix of online and offline strategies:

Build a strong online presence: Create a professional website and actively engage on social media platforms. Share high-quality photos of your food, promote special offers, and interact with your followers.

List your restaurant on online directories: Ensure your restaurant is listed on popular online directories and review platforms.

Utilise local partnerships: Collaborate with nearby businesses, hotels, and community organisations to reach a wider audience. Partner with food delivery services like foodpanda to expand your reach and attract new customers.

Host events and promotions: Organise special events, themed nights, or contests to attract new customers and generate buzz.

Encourage word-of-mouth marketing: Provide exceptional service and encourage satisfied customers to leave positive reviews and recommend your restaurant to others.